Refund policy

Refund & Exchange Policy – Kicks Souk

At Kicks Souk, customer satisfaction is important to us. Please read our exchange policy carefully before making a purchase.

Exchanges

We offer 7 days exchange from the date of delivery under the following conditions:

• The product is damaged

• You received an incorrect size

• You received the wrong color

• You want to change the color or size

Exchange Conditions

• The item must be unused, unworn, and in original packaging

• Tags, box, and accessories must be intact

• Exchange requests must be made within 7 days of delivery

• Exchanges are subject to product availability

Refunds

• We do not offer refunds under any circumstances.

• Once a purchase is made, it can only be exchanged, not refunded.

Important Notes

• Items showing signs of use, damage caused by the customer, or missing original packaging will not be eligible for exchange.

• Shipping charges (if any) are non-refundable.

For exchange requests or assistance, please contact Kicks Souk customer support within 7 days of receiving your order.